Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. This conversation originally appeared in Opentalk magazine. You meet with customers all the time. I think the scope of what customers were looking to change back then was much different. Absolutely.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. This conversation originally appeared in Opentalk magazine. You meet with customers all the time. I think the scope of what customers were looking to change back then was much different. Absolutely.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

CSM Magazine

APRIL 5, 2018

Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care? 2-way video chat allows your agent to see your customer, with their permission.

Customer Care 40

Customer Care 2030 2004 Average Handle Time 40

Chattermill

JUNE 3, 2019

Most likely very few times. How many times, in contrast, have you followed the recommendation of a friend or a positive review in a magazine or newspaper? The most innovative companies understand that success is closely correlated with creating an end-to-end customer experience that delights customers.

Metrics 85

Metrics Measurement Customer Experience Net Promoter Score 85