TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The Power of Visual Automation. Bringing visual automation to contact centers. Benefits to agent productivity.

White Paper 111

White Paper Contact Center Net Promoter Score Average Handle Time 111

Think Customers

OCTOBER 4, 2021

For your contact center operations, this can be beneficial by deflecting lower value Tier 0 and Tier 1 interactions, while also delivering 24/7 customer support at scale. Effective contact centers understand the right moments to introduce chatbot or messaging capabilities into a conversation to meet customer expectations every time.

White Paper 52

White Paper Contact Center Omnichannel Average Handle Time 52

CSM Magazine

JANUARY 12, 2021

Do they centre around increasing customer engagement? Or are they purely operational, seeking to improve efficiency such as reduced average handling time (AHT), time to answer or to reduce call volumes in general? When it is asked questions which it cannot answer, it will hand over to a live agent.

White Paper 52

White Paper Average Handle Time Automotive Transportation 52

Uniphore

DECEMBER 17, 2021

healthcare market must continue to transform how they interact with consumers if they want to succeed. A Forrester poll of members of 17 of the largest health plans in the country found an industry average score of 70.2 on a 100-point scale for customer satisfaction, which Forrester categorizes as an “OK” rating.

Healthcare 52

Healthcare Contact Center 2021 Average Handle Time 52

Comm100

JANUARY 14, 2020

At its core, the digital omnichannel promise is simple; it means supporting customers effectively and cohesively across all digital channels. In customer service, digital omnichannel effortlessly blends digital touchpoints to form a unified view of the customer. Increased customer satisfaction. White Paper.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Comm100

JANUARY 14, 2020

At its core, the digital omnichannel promise is simple; it means supporting customers effectively and cohesively across all digital channels. In customer service, digital omnichannel effortlessly blends digital touchpoints to form a unified view of the customer. Increased customer satisfaction. Reduced costs.

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

Bold360

DECEMBER 4, 2016

So how can customer support centers within the travel industry better plan for the 2016 holiday season? The practical guide: The following tips will ensure this year’s holiday call center costs and handle times sink to an all-time low, while customer satisfaction ratings soar to an all new high: 1.

Call Center 56

Call Center Travel Multi-Channel White Paper 56