Average Handle Time Information Interaction Virtual Agent 
UJET
DECEMBER 10, 2020
Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.
UJET
DECEMBER 10, 2020
Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.
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BlueOcean
OCTOBER 4, 2023
But what mix of live agents versus AI is best for your business? The same is true for first call resolution and average handle times. ICMI data shows that 66% of agents get frustrated when faced with language barriers. And how do offshore solutions, interpreters, and texting play a role?
UJET
NOVEMBER 3, 2020
AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy.
UJET
NOVEMBER 3, 2020
AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy.
Talkdesk
MARCH 24, 2020
As mentioned in my previous blog, the way customers prefer to interact with the companies they do business with has drastically changed. An increasing number of customers prefer to use self-service channels to get their questions answered, and they want that information delivered in a truly personalized way.
TechSee
AUGUST 14, 2018
Agents performance is closely monitored, and their actions have business and financial implications, such as dropping a sale, dispatching a technician unnecessarily, losing a customer, or worse, setting off a social media backlash over a bad experience. In customer service, it helps the IDSS see the problem, as a virtual agent.
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