TechSee

DECEMBER 16, 2020

Visual Remote Assistant provides technicians and agents with interactive visual guidance to resolve issues quickly and effectively. This home insurance company wanted to minimize the confusion and friction surrounding the claims processing and underwriting process. Acuity Brands.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

TechSee

JUNE 11, 2019

Conversely, when trying to improve NPS, agents would often spend additional time building relationships with their customers, driving up call durations. Data was collated from clients in sectors including telecom, consumer electronics, utilities, insurance, and medical technology. NPS enhanced by 45%. FCR improved by 22%.

Technology 117

Technology Customer Service Contact Center NPS 117

Think Customers

JULY 8, 2019

Open enrollment has become a make-or-break time for insurers. Companies essentially restart the process each year, accruing higher costs every time. Companies essentially restart the process each year, accruing higher costs every time. Licensed, U.S.-based 4 pillars to exceed open enrollment performance goals.

Insurance 40

Insurance Average Handle Time Sales Healthcare 40

TechSee

MARCH 12, 2019

When visual interaction – whether via image or video – is combined with automation, contact center workflows can be improved dramatically. Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents. The Power of Visual Automation.

White Paper 111

White Paper Contact Center Net Promoter Score Average Handle Time 111

Playvox

JANUARY 24, 2022

While it’s hard to argue against the importance of delivering great CX, it’s also all too easy to assume that the experiences your contact center delivers are up to par simply because you are handling interactions efficiently. Unpacking the types of customer interactions contact centers handle provides key insights.

Contact Center 88

Contact Center Measurement Customer Experience Net Promoter Score 88

TechSee

DECEMBER 2, 2020

And that’s especially true today when in-person shopping is limited, and people mostly interact with service providers on digital platforms. Incorporating remote visual assistance into day-to-day operations helps: reduce customer effort and wait time. Myth #6: Remote visual assistance is used for handling existing issues.

Net Promoter Score 109

Net Promoter Score Average Handle Time Contact Center Technology 109

Uniphore

JANUARY 21, 2022

Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). According to a Forrester survey, 17 of the largest healthcare plans have an industry average score of 70.2

Healthcare 59

Healthcare Net Promoter Score Average Handle Time Insurance 59