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Top 5 Customer Service & CX Articles for Week of February 26, 2024

ShepHyken

5 Must-Haves for Your Brand’s Loyalty Program by Kathy Doyle (Retail Customer Experience) Finding success with your loyalty program not only encourages repeat visits but also builds a strong bond with customers, improving your brand’s bottom line. Louis Magazine (St. There are ways around this!

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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

This conversation originally appeared in Opentalk magazine. You meet with customers all the time. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction. To read more of Opentalk magazine, click the button below.

article thumbnail

Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

This conversation originally appeared in Opentalk magazine. You meet with customers all the time. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction. To read more of Opentalk magazine, click the button below.