CSM Magazine

DECEMBER 8, 2022

You can take actionable steps toward your goals by outlining what you want to achieve as goals help measure, analyze, and optimize your success rate and return on investment (ROI). While setting goals, ensure they are measurable, attainable, and time-bound. This way, you can keep track of them periodically. Bottom line.

Net Promoter Score 52

Net Promoter Score Customer Experience Omnichannel Effort Score 52

Talkdesk

JULY 31, 2017

This conversation originally appeared in Opentalk magazine. You meet with customers all the time. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction. To read more of Opentalk magazine, click the button below.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

This conversation originally appeared in Opentalk magazine. You meet with customers all the time. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction. To read more of Opentalk magazine, click the button below.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

Michel Falcon Experience

FEBRUARY 11, 2019

But, um, I, truth be told, I actually had one of the largest average handle times in the call center and I swear I, I pinpoint it to that I wasn’t going to be a call center guy forever. What is the Roi of this? What is the Roi of doing this? Maybe he’ll pick me up from the airport one time.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

I applied for both, and then I was hired by both companies, and I chose one 1-800-GOT-JUNK because they had just won the Best Workplace in Canada Award by Maclean’s Magazine as a medium sized company. Food and Wine Magazine is the Bible of hospitality; they wrote about one of our venues our flagship location.

Culture 12

Culture 2019 Engagement Net Promoter Score 12