NICE inContact
NOVEMBER 1, 2017
Contact centers collect, store, and manage vast amounts of fundamental data to measure things like average handle time, number of calls, agent engagement, and other key-performance indicators. Take the time to reflect on whether or not your organization is ready for advanced self-service implementation.
NICE inContact
NOVEMBER 1, 2017
Contact centers collect, store, and manage vast amounts of fundamental data to measure things like average handle time, number of calls, agent engagement, and other key-performance indicators. Take the time to reflect on whether or not your organization is ready for advanced self-service implementation.
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InMoment XI
NOVEMBER 15, 2023
Understanding the Return on Investment (ROI) of customer experience analytics is crucial for businesses aiming to justify their investments in this strategic initiative. What Are Important Metrics to Consider in Customer Experience Analytics? What is the ROI of Customer Experience Analytics?
Pointillist
MARCH 1, 2019
Tag Your Customer Service Touchpoints Employing customer journey analytics in your call center operation has the added benefit of tagging all your customer service touchpoints. Measure Customer Effort Score (CES) Regularly Measure Customer Effort Score to understand the touchpoints where customers have to expend the most effort.
Pointillist
MARCH 1, 2019
Tag Your Customer Service Touchpoints Employing customer journey analytics in your call center operation has the added benefit of tagging all your customer service touchpoints. Measure Customer Effort Score (CES) Regularly Measure Customer Effort Score to understand the touchpoints where customers have to expend the most effort.
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