B2C Customer Engagement E-support Omnichannel 
GetFeedback
JULY 25, 2018
The rise of automation in customer support in recent years has increased efficiency by leaps and bounds—but for some brands, leaning too heavily on sloppy automations has come at a high cost. When customer interactions are less personalized via low-touch automations, it creates a void between customers and companies.
Kustomer
FEBRUARY 4, 2020
Omnichannel Becomes Obvious. Consumers care less and less about the idea of omnichannel. This means organizations have to look at omnichannel experiences as table stakes, since its no longer acceptable to deliver a disjointed and inconvenient communication strategy. Video Support Becomes a Reality. per contact.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Inbenta
JANUARY 17, 2022
The rush for embarking on digital transformation has lulled, and we now find ourselves in the same digital playing field where B2B and B2C have ultimately become B2H (Business to Human). Read also: 4 Conversational Support Tips to Make Lifelong Customers . Customers are buying and engaging through new channels .
Comm100
FEBRUARY 19, 2020
Your VIPs are your company’s most important customers , as defined by you. Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty.
Comm100
FEBRUARY 19, 2020
Your VIPs are your company’s most important customers , as defined by you. Whether you work in a B2B or B2C industry, you can identify your VIPs either by demographics, or by their activity with your brand. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty.
SurveySensum
JULY 14, 2020
Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.
ShepHyken
APRIL 3, 2023
My Comment: AI is changing the way companies manage customer support. This article uses Air Canada as a case study for properly using AI/automated/self-service support to deliver a better CX. Of course, if the customer/passenger needs help beyond the self-service experience, they can connect with a human agent.
Expert insights. Personalized for you.
150 
Let's personalize your content