Thematic

NOVEMBER 28, 2019

People’s answers to the question “How long has your company been focused on CX?”. When it came to attributes that describe the companies of the respondents, we observed over 50% of companies working in B2B, and less in B2C space, with slightly more Service than Product focused organizations.

ROI 100

ROI Net Promoter Score Metrics B2C 100

Thematic

NOVEMBER 28, 2019

People’s answers to the question “How long has your company been focused on CX?”. When it came to attributes that describe the companies of the respondents, we observed over 50% of companies working in B2B, and less in B2C space, with slightly more Service than Product focused organizations. The results.

ROI 62

ROI Net Promoter Score Metrics B2C 62

Kustomer

DECEMBER 31, 2020

It can be really uncomfortable to say, “Okay, we’re actually going to make this shift where the customer is going to be first.” For example, our net promoter score is 22 and we’ve done some competitive analysis that says our competitor is at 34, right? And we want to be there, right? So it works.

Customer Centricity 59

Customer Centricity Culture Leadership Net Promoter Score 59

SurveySparrow

MARCH 21, 2023

You can only “sweeten the deal” for your customers by offering a superior B2B experience. When you focus on customer experience with a tenacious sense of purpose, you will keep attracting new customers while retaining your existing ones. Let’s look at some other major differences between B2B and B2C customer experience. #1.

B2B 52

B2B Customer Experience B2C Social Media 52

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

2020 132

2020 Customer Experience Magazine Consulting 132

SurveySparrow

JANUARY 23, 2019

The importance of measuring customer experience should be a crash-course for all entrepreneurs as it will open their minds to the possibilities of what can be done for their customers and in turn how it affects their business. What is customer experience measurement? Net Promoter Score. Conclusion.

Measurement 72

Measurement Customer Experience NPS Net Promoter Score 72

Thematic

MARCH 29, 2020

In Part 4, you’ll learn how to build a product feedback loop that enables your stakeholders, managers and executives to make customer-focused decisions. Customer surveys are useful to keep a pulse on things, to get continuous feedback as you are improving your product, or to quickly get feedback on a specific aspect of your product.

Feedback 111

Feedback E-support Metrics Insights 111