Talkdesk

APRIL 13, 2021

Talkdesk offers advanced administrative services to help customers optimize their contact center. Talkdesk Managed Services allows businesses to supplement their teams with an advanced administrator. Why did Talkdesk choose PPT Solutions as our first Managed Services partner?

Contact Center 133

Contact Center Return on Investment Leadership Consulting 133

Talkdesk

MAY 12, 2020

The latest trend in at-home agent training centers around online, specialized tools that offer hands-on practice with a contact center interface, testing employees’ ability to learn and adapt to a technology they’ll be using daily. Encourage them to introduce their role on the team as well as how the agents can contact them.

Contact Center 119

Contact Center Call Center Interaction Connections 119

Talkdesk

AUGUST 30, 2017

The contact center space is the most crucial element in a company’s customer relations, yet for some reason, it hasn’t evolved in decades. While most of the world evolved to adjust to the internet’s speed of information, contact centers have managed to stay mostly unchanged.

Contact Center 40

Contact Center Customer Centricity Blog Innovation 40

Talkdesk

NOVEMBER 7, 2016

Last week I read a great article by Bart Perkins, titled Is your service center too dependent on technology? 2) I recently joined Talkdesk , a truly innovative company that is changing the way businesses think about service/support centers and their telephony solution addresses all of Perkins’ suggestions for improving service centers.

Technology 40

Technology Customer Service Call Center Contact Center 40

Talkdesk

APRIL 21, 2017

Speakers: Tiago Paiva (CEO, Talkdesk), Gadi Shamia (COO, Talkdesk) and Robert Sur, (Head of Platform, Talkdesk). Talkdesk has experienced major growth since last year’s Opentalk summit. We’re less than a week away from celebrating the New Era of Customer Heroes at Opentalk 2017 in San Francisco! Tuesday, April 25.

Contact Center 40

Contact Center Retail Loyalty Innovation 40

Talkdesk

JULY 7, 2016

They serve as the representatives of the brand , often the only direct point of contact many customers will have with your company. The perfect hire for a phone rep may be quite unlike the best live chat rep. Any effective call center needs to have a variety of agents that can serve a variety of different customer needs.

Customer Service Representative 40

Customer Service Representative Customer Service Call Center Customers 40

Talkdesk

AUGUST 1, 2017

From the very first inception of Talkdesk, there was always a basic idea that drove the direction of our product: other offerings in the call center space were complicated and Talkdesk had to be different. Our call center software was created with the intention of being a solution to all that red tape.

Call Center 42

Call Center Webinar Contact Center Demo 42