Think Customers

JANUARY 18, 2022

Leading contact centers understand that each person and tool has its strengths and weaknesses, and create a better customer experience when combined appropriately. To better understand this, let’s dive into the human and robotic makeup of a modern contact center. What is a contact center associate?

Contact Center 52

Contact Center Average Handle Time Customer Satisfaction 2022 52

Currency Alliance

DECEMBER 17, 2019

This is the blog version of our Loyalty Strategy Guide 2020. For a more engaging read, click here to Currency Alliance Loyalty Strategy Guide 2020. This strategy guide will show you how you accomplish that through loyalty marketing. In loyalty, more so than any marketing discipline, team guidance takes resilience.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

Interactions

JANUARY 7, 2021

L imited human-to-human contact and skyrocketing consumer demands highlighted the urgency and necessity of technology to streamline operations, especially the ability for businesses and consumers to communicate. The shift away from in-person interaction (contactless pickup, remote work, remote access to services, etc.)

2021 62

2021 Customer Experience Customer Journey Mapping Call Recording 62