ChurnZero

NOVEMBER 4, 2022

With sweeping layoffs, forecast misses, and budget cuts in the news, there’s one question running through the mind of every Customer Success leader right now: What can I do to prepare my department for the impacts of the economic downturn? Avoidance deprives the customer of resolution and progress.

Customer Success 98

Customer Success Customer Centricity Customers Sales 98

CSM Practice

SEPTEMBER 25, 2020

13:20 – Nick shares his blog post about the four-step playbook for reopening with your customers. 13:20 – Nick shares his blog post about the four-step playbook for reopening with your customers. Video Title: Importance of Customer Success Strategy investments. Interview Date: July 18, 2020. The Interview: . 21:31 – Wrap Up.

Customer Success 85

Customer Success Books Customers Chief Customer Officer 85

ChurnZero

JANUARY 13, 2023

As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit.

2023 98

2023 Customer Success Chief Customer Officer Customer Journey 98