ShepHyken

SEPTEMBER 4, 2023

The five ideas in this article are exactly what he uses when leading his team to deliver a great guest experience. Customer Service as Experience: Fast, Consistent Comms Boost Customer Lifetime Value by Andy Farmer (The Drum) Is it me or do we seem to be stuck in a customer experience (CX) time warp?

Article 67

Article Customer Service Hospitality Hotels 67

SurveySparrow

JUNE 30, 2023

But, we will be unleashing our creativity to design experiences that will have your customers grinning from ear to ear. This blog will show you how to captivate your audience, win their hearts, and make them fall head over heels for your brand. Encompasses all touchpoints and interactions throughout the customer journey.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

Stella Connect

JANUARY 18, 2022

By contrast, employees at some notable tech companies are encouraged to spend a proportion of their time working on their own projects — Gmail started life this way, for example — and Ritz Carlton employees are encouraged to seize the initiative when opportunities to elevate the guest experience present themselves.

Customer Experience 102

Customer Experience Contact Center Guest Experience Culture 102

Opinionator

NOVEMBER 29, 2020

Even the customer contact info – if they wish to be contacted (but this should never be obligated). And connect with the guest – before they defect, or worse, defect and complain online. So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently.

Feedback 94

Feedback Guest Experience Events ROI 94

Opinionator

FEBRUARY 22, 2021

Even the customer contact info – if they wish to be contacted (but this should never be obligated). And connect with the guest – before they defect, or worse, defect and complain online. So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently.

Feedback 86

Feedback Guest Experience Events ROI 86

Opinionator

NOVEMBER 29, 2020

Even the customer contact info – if they wish to be contacted (but this should never be obligated). And connect with the guest – before they defect, or worse, defect and complain online. So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently.

Feedback 88

Feedback Guest Experience Events ROI 88

Opinionator

NOVEMBER 29, 2020

Even the customer contact info – if they wish to be contacted (but this should never be obligated). And connect with the guest – before they defect, or worse, defect and complain online. So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently.

Feedback 52

Feedback Guest Experience Events ROI 52