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SurveySensum
JULY 14, 2020
He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.
Beyond Philosophy
NOVEMBER 1, 2019
Some customer habits may be useful for your Customer Experience strategy, and some of them may not. These two systems help us understand habits and habit formation. . As I booked the ticket for international travel (aka, the trigger), my Intuitive System recalls that I should now book a taxi (the automatic response). .
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