inbound-call-centers-need-to-deliver-exceptional-experiences-in-an-omnichannel-world Blog Related Topics 
NICE inContact
DECEMBER 12, 2018
Inbound call centers face rising expectations from their customers to deliver exceptional experiences in an increasingly omnichannel world. 81% are very likely to switch to another company in the future if they’ve had a bad customer service experience.
Kustomer
JUNE 27, 2022
According to a recent study , 73% of Americans will go out of their way for a better customer service experience, 75% will remain loyal to a brand that provides a personalized experience, and 52% will pay more if they know they will receive excellent service. A new era in customer service has arrived. What Is Customer Service Software?
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