SuiteCX

FEBRUARY 18, 2020

They can have a cost-effective, consistent and programmatic approach that can be used over time for statistically valid research. Usage objective – A pulse on the Customer – Dashboard for trends – Top/Bottom Box Target user – Research, CX team Resource and investment – Low to extremely high. common paths, volume and friction points).

CEM 109

CEM Customer Journey Insights Sales 109

Thematic

OCTOBER 10, 2019

What is coding in qualitative research? Coding qualitative research to find common themes and concepts is part of thematic analysis, which is part of qualitative data analysis. Researchers use coding and other qualitative data analysis processes to help them make data-driven decisions based on customer feedback.

Net Promoter Score 118

Net Promoter Score Definition Feedback NPS 118

Thematic

MARCH 29, 2020

How to best benefit from customer interviews: Only interview those who truly care about what you are researching. How to best benefit from this feedback: Find a solution that unifies and gathers reviews in one place (they can be scattered across many sites) and provides analysis for easy comparison of you vs. competitors.

Feedback 111

Feedback E-support Metrics Insights 111