Books Chief Customer Officer Customer Experience Professionals Customer Focused 
Lumoa
MARCH 21, 2023
Although it makes sense to search for information online where you can find up-to-date answers to specific questions, what about getting a more comprehensive understanding by reading a book about the topic. For example, there are plenty of good customer experience books to read if you want to learn more about customer experience.
TechSee
JUNE 16, 2022
Jim Iyoob, Chief Customer Officer at Etech Global Services. In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. Brian Cantor, Managing Director, Digital at Customer Management Practice. Jeff is truly obsessed with customer service. Follow on LinkedIn.
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Experience Investigators by 360Connext
MARCH 9, 2015
Organizations across a wide range of industries are creating positions like Chief Customer Officer and Customer Experience executive. They’ve realized the importance of investing in the overall experience of customers, and that doing so generates phenomenal business results. Get certified.
Customer Guru
AUGUST 8, 2018
He has extensive experience in retail, wholesale, franchising, and small business and has a strong belief in positive customer experience. She has over 16 years of experience in areas of market research, program management, marketing, instructional design, and training. Aimee Lucas Follow @Aimee_Lucas.
Kustomer
AUGUST 26, 2022
Customer retention expert Joey Coleman and social media expert Dan Gingiss host this lively podcast. Their ‘quick-hit’ segments deliver customer-focused tips, tools and trends for optimizing your brand strategy through customer service. The Chief Customer Officer Human Duct Tape Show.
Oracle
MARCH 11, 2020
She’s the founder and president of CustomerBliss and the Co-Founder of The Customer Experience Professionals Association (CXPA). She pioneered the role of Chief Customer Officer and has held it at 5 of the world’s largest brands. Follow Jeanne Bliss on Twitter to get her latest thoughts.
Customer Bliss
JULY 7, 2016
That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. Here we discuss the journeys and explore the roles of the most senior customer experience leaders around the world. Fearlessly, with no holds barred.
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