Services Before Sales Sells More Chicken! (Disney Agrees)
Storyminers
FEBRUARY 2, 2016
How do we train customers to ask for the service? The team members have been trained to notice the need, arrange for back-up, make the offer to the guest, and provide the service.). Is there a measure for how much this helps the bottom line? The use of emotions in experience design will be covered in upcoming blogs.
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