Brand Values Brands Customer Centricity Employee Experience 
Experience Investigators by 360Connext
APRIL 2, 2024
‘Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. And for good reason! But that’s only scratching the surface. And therein lies the problem.
Experience Investigators by 360Connext
APRIL 2, 2024
‘Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. And for good reason! But that’s only scratching the surface. And therein lies the problem.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
GetFeedback
MAY 9, 2019
Think about the last time you had a great experience with a brand. Now think about the last time you had a really bad experience with a brand. . If you’re like most, you probably had a much easier time recalling a poor experience than a good one. That’s because a bad customer experience interrupts our day.
Quadient
OCTOBER 28, 2021
The common theme in customer experience trends is acceleration. It reflects not only new demands for digital agility and analytics but also a focus on the implementation of customer journey mapping and other customer-centric tools. Experts illustrate how positive the employee experience is a vital investment.
Customer Guru
MARCH 7, 2018
Apart from being an insightful customer experience strategist, she has served as the VP of Marketing and Director of Marketing in various startups across geographies. She has also successfully led customer experience, content, brand, and product strategies across various B2B organizations.
Clicktools
MAY 18, 2017
If you haven’t read the report (or at least the executive summary), I strongly recommend that you do, but even if not, you’ll still see some value in understanding how technology plays a critical role in running a customer-centric company. Compelling Brand Values : Deliver on your brand promises to customers.
ReviewTrackers
AUGUST 10, 2017
For employer brands and HR executives, the rise of employee review sites like Glassdoor and Indeed may initially be seen as one more thing to worry about. But if you come to think about it, employee reviews can be good for your business and employer brand. Happy employees equals happy customers.
Expert insights. Personalized for you.
143 
Let's personalize your content