ShepHyken

OCTOBER 13, 2017

This week we feature an article by Jess Mizerak discussing the future of brand loyalty and how to continue to be successful in the world of E-commerce. That’s what your loyalty program should do. – Shep Hyken. After those dozens of doomsday opinion posts, we’re now seeing that offline retail is definitely not dead.

Customer Centricity 74

Customer Centricity Loyalty E Commerce Loyalty Programs 74

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. So why should you care?

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

ProProfs Chat

APRIL 24, 2020

We’ve seen popular brands create some of the most memorable and successful customer service stories. That’s because it becomes a deciding factor to shape the customer’s behavior towards your brand and whether they’ll return or not. Learn what they need from your brand. Brand Your Business to Improve Customer Retention.

Customer Service 82

Customer Service Social Media Customers Communication 82

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

SurveySparrow

FEBRUARY 16, 2020

Do you know that companies have a brand value apart from their market cap? billion (in 2019) and its brand value was pegged at $125 million by Interbrand , a brand consultancy firm. In its report, Apple was the world’s strongest brand at $234.2 Your brand name is significant to the progress of your company.

Brands 52

Brands Marketing Brand Values Loyalty 52

Currency Alliance

JULY 24, 2018

The anecdotes revealed some interesting themes, and they should make for useful learnings for airline and hotel brands. I’m a member of loyalty programs with two different airline alliances: One World, and SkyTeam. In fact, it’s turned out easiest of all to just stick with One World brands.”. Travel-Sick. “I I gave up.”.

Travel 40

Travel Airlines Customer Experience Hotels 40