GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. But once you understand this, the solution to delivering great customer experience is simple: relationship building.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

Beyond Philosophy

DECEMBER 20, 2017

CMC Thought Leadership Principal, Beyond Philosophy. One of my favorite movies about business in general, and employee behavior in particular, is Office Space. If the manager had ever seen Office Space, the lessons of negative employee experience and dopey company rules were lost on him. Michael Lowenstein, Ph.D.,

2006 68

2006 2012 Consulting 2017 68

Stella Connect

JANUARY 4, 2022

If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick. Make customer service training an ongoing effort.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick. Make customer service training an ongoing effort.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Stella Connect

APRIL 17, 2018

If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Here’s how to start laying that new cultural foundation, brick by brick. Make customer service training an ongoing effort.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40

Qualtrics

JANUARY 23, 2020

For one thing, it can increase revenue and build brand value. A thriving CSR program is one that’s closely tied to the culture of a company, as well as being in the letter of its policies and guidelines. As with any major program, it’s important to secure buy-in from senior leadership for your new CSR project.

2025 26

2025 Consumers 2011 Definition 26