Think Customers

DECEMBER 13, 2021

Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. How can data be used to iterate and adjust your customer experience over time? Who wins with great CX?

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

BirdEye

MARCH 20, 2023

Having the strategy in place makes sure you only interact and engage through the lens of your brand identity and guidelines. That brand consistency reinforces your brand identity. Content roadmap The strategy will serve as a blueprint for all content. These people will drive the most value to your social media investment.

Social Media 52

Social Media Brand Values Brands Measurement 52

SurveySensum

FEBRUARY 20, 2024

Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Privacy protection : Safeguard customer data and respect their privacy preferences.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Privacy protection : Safeguard customer data and respect their privacy preferences.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SmartKarrot

JANUARY 5, 2021

Known as the Founding Director at Customer Success Leaders Institute and the CEO at The Customer.Co , Dave’s ideologies and work are ubiquitously respected. In the past two decades, he has not only advised several SaaS leaders on customer strategies but also founded and established customer-focused SaaS businesses.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21