Brand Values Customer Service Representative Social Media 
Comm100
SEPTEMBER 5, 2014
The advent of social media has had a huge impact on the customer service industry. Here are nine tips on how to offer the most effective customer service on social media. Here are nine tips on how to offer the most effective customer service on social media.
TechSee
MARCH 4, 2024
When customers provide images of their receipt or product, computer vision AI can fairly easily identify the customer, product, and even their particular issue. Providing this information to the customer service representatives accelerates their average handle time while improving the customer experience.
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TechSee
MARCH 4, 2024
When customers provide images of their receipt or product, computer vision AI can fairly easily identify the customer, product, and even their particular issue. Providing this information to the customer service representatives accelerates their average handle time while improving the customer experience.
Eptica
MAY 17, 2017
Digital transformation has made this even more vital in three ways: Customers have less and less time, and want to be able to interact with you quickly, and through whatever channel or device is most convenient for them. Social media means consumers can give instant feedback.
InteractionMetrics
SEPTEMBER 9, 2024
If you ask your marketing team, “What’s our brand?” Ask them how they allocate their budget, and they’ll list ads, social media, and conference costs. But if you ask them what their customer service strategy is, you’ll probably get blank stares. they’ll give you principles wrapped up in a snappy slogan.
Comm100
JUNE 30, 2021
To do that, it’s important to have strong communication and interpersonal skills – because the more satisfied they are with how an agent handles any issue or problem, the less likely they’ll be to gripe about bad customer service in their lives – and in this day and age, on social media.
Stella Connect
SEPTEMBER 22, 2017
Chatbots and self-service tools can’t solve complex problems, and they couldn’t care less—the two primary reasons travelers reach out to customer service representatives. Emphasize brand values—the “why” behind your service standard—as well as revenue-driving behaviors (offer to complete transaction, etc.).
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