Brands Customer Service Training Guest Experience Magazine 
ShepHyken
SEPTEMBER 4, 2023
The five ideas in this article are exactly what he uses when leading his team to deliver a great guest experience. Customer Service as Experience: Fast, Consistent Comms Boost Customer Lifetime Value by Andy Farmer (The Drum) Is it me or do we seem to be stuck in a customer experience (CX) time warp?
ShepHyken
FEBRUARY 25, 2019
3 Lessons From a Customer Service Failure by Jill Schiefelbein. Entrepreneur) Every brand touchpoint is important. Every interaction is a chance for your employees to communicate the experience that your brand provides. This article makes the point that trust is a defining piece of the customer experience.
Expert insights. Personalized for you.
67 
Let's personalize your content