Brands E Commerce Loyalty Online Experience 
Maru Group
JUNE 2, 2022
Consumers over 35 want an e-commerce platform that is vested in them now and in the long term. The pitfalls of third-party platforms Many companies had e-commerce facilities before the pandemic, but they often produced only a small portion of their sales. It’s not enough to offer online ordering.
InMoment XI
JANUARY 4, 2024
With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MARCH 4, 2024
And just as important, is to understand what customer experience is not, which Annette also shares. The 2024 United States Consumer Trends Index Report uncovers several notable differences brands must consider. My Comment: If you follow consumer trends, you know that customer loyalty is “up for grabs.”
CSM Magazine
NOVEMBER 22, 2023
Impeccable digital experiences are vital For traditional high street retailers, the digital domain has often been a turbulent sea. The behemoths of e-commerce, with their vast product ranges, aggressive pricing, and rapid delivery promises have, in many cases, outmanoeuvred them.
Kustomer
FEBRUARY 18, 2020
Digital-first brands don’t have to deal with this problem. Every aspect of the online journey can be adjusted to meet customer needs, and with the right technology can be available to staff in a single view. The spread of e-commerce has created a paradox. Solving for Decision Paralysis.
Kustomer
FEBRUARY 18, 2020
Digital-first brands don’t have to deal with this problem. Every aspect of the online journey can be adjusted to meet customer needs, and with the right technology can be available to staff in a single view. The spread of e-commerce has created a paradox. Solving for Decision Paralysis.
LoyaltyPlus
NOVEMBER 19, 2020
Loyalty programmes are crucial as businesses cater to the needs of a new kind of shopper, one who is quite prepared to explore new channels, more specifically, digital. As it is, if retailers are a brick-and-mortar outlet, providing an omni-channel experience like ordering online or picking items up in-store is increasingly important.
Expert insights. Personalized for you.
83 
Let's personalize your content