SurveySensum

JULY 11, 2023

Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. This is what brands want. And this will help you to set your brand apart from competitors.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

ProProfs Chat

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. Before turning into global names, brands like Starbucks and Amazon might have faced the same challenge. What is a Customer Loyalty Program? From where do we start?”.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Rewards Programs 96

Totango

MAY 6, 2021

Customer retention refers to the act and process of keeping customers as loyal repeat buyers who are likely to promote your brand to others. This empowers you to keep more of your current customers as well as transform your customers into enthusiastic promoters of your brand inclined to bring you qualified referrals.

Customer Retention 74

Customer Retention Net Promoter Score Customer Journey Reference 74

delighted

NOVEMBER 20, 2020

Customer experience must now be consistent across all touchpoints to ensure customer needs are being met wherever customers choose to interact with your brand. Successful retail brands will outpace their competition by reaching customers with both physical and digital presences. Brick and mortar, or digital?

Retail 69

Retail 2021 Customer Experience Omnichannel 69

delighted

NOVEMBER 5, 2019

Customer experience must now be consistent across all touchpoints to ensure customer needs are being met wherever customers choose to interact with your brand. Successful retail brands will outpace their competition by reaching customers with both physical and digital presences. Brick and mortar, or digital?

Retail 40

Retail 2020 Customer Experience Omnichannel 40

delighted

DECEMBER 10, 2019

Let’s get right into it — how customers perceive your brand can influence the success of your business more than ever before. Many brands are investing heavily in customer experience (CX) and, as we explore below, the numbers don’t lie — those allocated resources can yield some serious returns. ROX is the new customer experience ROI.

ROI 40

ROI Measurement Customer Experience Metrics 40

Retently

MARCH 18, 2024

First, they offer customers a voice, an opportunity to express their feelings about their journey with your brand, from the ease of interaction with customer service representatives to the overall satisfaction with the service they received. What is the primary reason for your score?” So, why do they matter?

Customer Service 141

Customer Service Net Promoter Score Customer Service Representative NPS 141