Brands Measurement Roadmap White Paper 
Talkdesk
DECEMBER 1, 2020
More than 60% of customers are extremely willing or very willing to switch brands to have a better customer service experience. If your CX isn’t building brand love and loyalty, it’s time to transform your CX strategy to align with your company’s business goals and impact the bottom line.
Totango
AUGUST 23, 2022
B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. B2B customer journey touchpoints are occasions when business customers interact with a brand. Post-sales interactions, starting with the customer’s onboarding experience and continuing throughout their relationship with your brand.
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Gainsight
OCTOBER 28, 2021
Luckily, there are a few ways to measure product-market fit and launch a growth plan that’s worth your time and energy. It’s a way of measuring whether your product and the service your features offer are filling a demand. This is the key metric you’ll use to drive your brand and feature’s success. What is product-market fit?
GetFeedback
FEBRUARY 15, 2019
Net Promoter Score is a trusted measure of customer loyalty. Many companies measure NPS, but few use it to its fullest potential. After customers respond, you can calculate your NPS score: the quantifiable measure of how your customers feel about you. It’s time to implement a Net Promoter Score (NPS) program.
West Monroe
MARCH 27, 2017
If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals. One of the most valuable assets to your Banking CRM is the ability to measure results within your Sales teams and overall business.
SurveySparrow
MARCH 26, 2021
A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. Here’s what they did: Their GTM strategy was simple- increase subscription revenue, increase brand awareness and boost the subscription rate. . Who is responsible for go-to marketing strategy?
Calabrio
APRIL 25, 2017
As brands follow their customers’ lead and embrace new channels, the contact center data landscape is only getting more complex. They first entered the contact center sphere when social media became a significant channel for customers to interact with brands. Find your path to comprehensive reporting.
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