Call Center Contact Center Customer Relationships Wireless 
ShepHyken
JUNE 2, 2017
Ignore customer problems – right up to the point where they’re angry enough to complain, demand a discount, or leave for a competitor. To compound all this, traditional service – which waits until customers called the contact center before addressing a problem – has become much less effective.
Brad Cleveland Blog
FEBRUARY 26, 2016
The Edge of Service® Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado.
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Brad Cleveland Blog
JULY 31, 2015
IoT refers to the connection of wireless devices to the Internet and to each other. These devices have the ability to sense their environment, … Continue reading → The post How Will the Internet of Things Affect Customer Service? appeared first on Brad Cleveland.
Brad Cleveland Blog
FEBRUARY 26, 2016
The Edge of Service™ Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado. The onboard wireless service, provided by Gogo, is enabling me to track flight progress and catch up with some research and email.
Brad Cleveland Blog
FEBRUARY 26, 2016
The Edge of Service® Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado. The onboard wireless service, provided by Gogo, is enabling me to track flight progress and catch up with some research and email.
Brad Cleveland Blog
JULY 31, 2015
IoT refers to the connection of wireless devices to the Internet and to each other. As the world becomes increasingly connected, the Internet of Things, or IoT, is becoming more prevalent. These devices have the ability to sense their environment, both internal and external, and generate data that can be analyzed and acted upon.
Brad Cleveland Blog
JULY 31, 2015
IoT refers to the connection of wireless devices to the Internet and to each other. As the world becomes increasingly connected, the Internet of Things, or IoT, is becoming more prevalent. These devices have the ability to sense their environment, both internal and external, and generate data that can be analyzed and acted upon.
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