Call Center, Customer Engagement and Guest Experience

Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

Avaya

FEBRUARY 7, 2017

Here are five ways hospitality leaders and/or IT decision makers can begin building a successful digital strategy: Extend customer communications beyond the call center: Customer relationships are shaped across every business unit at every touch point, so why quarantine communications within the call center?

Hotels

Hotels Guest Experience Hospitality Travel

What’s Your Signature? The Importance of Defining Brand Moments

Michelli Experience

NOVEMBER 14, 2017

While I can go on and on about Ed’s visionary leadership, ability to inspire teams to greatness, top-drawer guest experience delivery and his ability to manage in a crisis, I want to talk about Ed Mady’s signed baseballs. Ok, where is this going? Rather, we tend to remember flagship moments: the peaks, the pits, and the transitions.

Brands

Brands Hotels Magazine Leadership

CXDNA Update

Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

What’s Your Signature? The Importance of Defining Brand Moments

Webinars

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