Remove Call Center Remove Interaction Remove Mobile Customer Service
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7 Tools for Providing Better Customer Service Support

Joe Rawlinson

Some customers still prefer using the phone over the other digital methods at their disposal. You have to make sure that your call center works towards providing a delightful customer experience at all times. Basically, you can make a window to any of your services via a mobile app. Customers will love it.

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16 Statistics Shaping the Future of Customer Service

Tricia Morris

Economist Intelligence Unit Creating a Seamless Customer Experience Report ). Yet 80% of customer service professionals participating in the same report as above say their current customer service systems won’t meet future needs. By 2018, 50% of agent interactions will be influenced by real-time analytics.

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It’s Time for Seamless Mobile Customer Service

GetFeedback

This is a guest post by Alexa Lemzy, customer service manager of TextMagic. Excellent customer service is a cornerstone of most successful businesses. Today, customer service goes beyond the call center. 6 Ways to Provide Outstanding Mobile Customer Service.

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Forecasting and Staffing for New Channels

Brad Cleveland Blog

As mobile and social open up new channels and new types of contacts, it’s critical to forecast and staff for evolving workloads. Mobile and social impact staffing resources, and different types of interactions each require a specific approach to resource planning.

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Forecasting and Staffing for New Channels

Brad Cleveland Blog

As mobile and social open up new channels and new types of contacts, it’s critical to forecast and staff for evolving workloads. Mobile and social impact staffing resources, and different types of interactions each require a specific approach to resource planning.

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SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

Comm100

Depending on what you’re looking to buy and how big your business is, customer engagement software varies from free to hundreds or even thousands of dollars per month. And it’s not just the cost per agent or interaction that companies need to take into account — deployment costs can also vary per software.