Joe Rawlinson

APRIL 25, 2018

Some customers still prefer using the phone over the other digital methods at their disposal. You have to make sure that your call center works towards providing a delightful customer experience at all times. Basically, you can make a window to any of your services via a mobile app. Customers will love it.

Automatic Callback 114

Automatic Callback Customer Service Social Media Mobile Customer Service 114

Tricia Morris

FEBRUARY 19, 2016

Economist Intelligence Unit Creating a Seamless Customer Experience Report ). Yet 80% of customer service professionals participating in the same report as above say their current customer service systems won’t meet future needs. By 2018, 50% of agent interactions will be influenced by real-time analytics.

Customer Service 70

Customer Service 2015 2016 Contact Center 70

GetFeedback

MAY 9, 2018

This is a guest post by Alexa Lemzy, customer service manager of TextMagic. Excellent customer service is a cornerstone of most successful businesses. Today, customer service goes beyond the call center. 6 Ways to Provide Outstanding Mobile Customer Service.

Mobile Customer Service 170

Mobile Customer Service Customer Service E Commerce E-support 170

Brad Cleveland Blog

APRIL 11, 2014

As mobile and social open up new channels and new types of contacts, it’s critical to forecast and staff for evolving workloads. Mobile and social impact staffing resources, and different types of interactions each require a specific approach to resource planning.

Interaction 20

Interaction Multi-Channel Mobile Customer Service Contact Center 20

Brad Cleveland Blog

APRIL 11, 2014

As mobile and social open up new channels and new types of contacts, it’s critical to forecast and staff for evolving workloads. Mobile and social impact staffing resources, and different types of interactions each require a specific approach to resource planning.

Interaction 20

Interaction Multi-Channel Mobile Customer Service Contact Center 20

Comm100

FEBRUARY 6, 2018

Depending on what you’re looking to buy and how big your business is, customer engagement software varies from free to hundreds or even thousands of dollars per month. And it’s not just the cost per agent or interaction that companies need to take into account — deployment costs can also vary per software.

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Customer Engagement Engagement Social Media Omnichannel 42