Report: The State of Customer Journey Management and CX Measurement in 2020
Pointillist
MAY 19, 2020
times more likely than underperformers to be able to connect customer data in each channel with three or more other channels. “ Diane Magers, CCXP Founder and CEO Experience Catalysts For the second consecutive year, quantifying the ROI of customer experience initiatives is the top CX challenge.
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