ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Controlling Touchpoints Model. Influencing Companywide Model.

Sports 62

Sports 2024 Chief Customer Officer Customer Centricity 62

Amity

JANUARY 30, 2014

While many SaaS companies are shifting towards pooled and self-serve support, some will focus on generating a deep understanding of their customer’s business drivers, their unique definitions of success, and how they are using services. – Paul Chilensky, Former Vice President of Customer Success, Onshift Inc.

Customer Success 48

Customer Success Insights 2014 Chief Customer Officer 48

Talkdesk

FEBRUARY 5, 2021

The Talkdesk retail and e-commerce team was in attendance to devour as much of Chapter One’s 80 hours of virtual content as we could. CX Implication: To deliver a profitable, truly omnichannel CX, teams across the entire organization (agents, in-store associates, sales, etc.) need real-time access to holistic customer data.

2021 87

2021 E Commerce E-support Retail 87

Michel Falcon Experience

FEBRUARY 19, 2016

If you’re reading this, you most likely have a career in customer experience. Or perhaps the headline caught your eye because you manage a customer experience or customer support department and want to elevate your team. I recognized this when I was starting to develop my career in customer experience.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60