Solvvy

APRIL 11, 2022

People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers? Giving Customers a Sense of Control.

Webinar 91

Webinar Customers Customer Service Customer Confidence 91

Myra Golden

JUNE 2, 2016

. ——————————————————————– Key Take-aways: Learn exactly what it takes to restore customer confidence and regain goodwill after a service failure. Myra Golden. Myra Golden Media. Phone: 918-398-9368.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

JUNE 2, 2016

. ——————————————————————– Key Take-aways: Learn exactly what it takes to restore customer confidence and regain goodwill after a service failure. Myra Golden. Myra Golden Media. Phone: 918-398-9368.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

JANUARY 19, 2016

This little update, timed perfectly at 24 hours after my initial communication, assured me that my email did not get lost and that they were on top of things. This update kept me from losing confidence in the company and it took away any need for me to reach out again by email or telephone. What You Can Do.

Customer Experience 40

Customer Experience Customer Confidence Travel Communication 40

Myra Golden

MARCH 24, 2020

This week I’ve been working remotely to help my clients redirect intense interactions, regain control, and restore customer confidence in these uncertain times. Today I’m sharing with you the guidance I’m giving my clients right now, in these intense times with customers. Acknowledge How Hard Things Are For Your Customer.

Interaction 63

Interaction Customer Confidence Customers Connections 63

BlueOcean

JANUARY 6, 2020

To put it simply: focus on your holistic customer experience design before you add new channels. Each channel must prioritize issue resolution and promote customer confidence rather than get thrown into the mix as a “more is better” afterthought. Bolting on new channels with an ad-hoc approach is not the answer.

Omnichannel 177

Omnichannel Customer Care Customer Journey Consumers 177