ShepHyken

JANUARY 7, 2022

Josh Liebman is the Guest Experience Evangelist for ROLLER Software , a company that works with leisure and entertainment businesses to help them deliver better guest experiences. He shares the four reasons why businesses should not shy away from customer complaints. appeared first on Shep Hyken.

Guest Experience 79

Guest Experience Document Entertainment Hospitality 79

Magellan Solutions

JUNE 10, 2021

Hotels, inns, and B&Bs present unique, fun, and relaxing opportunities for guests all over the world. Excellent customer service means never allowing the concierge desk to sit empty. From customized virtual receptionist services for vacation home rentals, and bed and breakfasts. Entertainment.

Hotels 52

Hotels Entertainment Hospitality Call Center 52

Avaya

MARCH 13, 2017

The statistics make it clear: consumers’ expectations for services are climbing year over year. Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Bill Quiseng

JANUARY 16, 2017

This week’s guest post is from Teri Yanovitch , author of Unleashing Excellence – The Complete Guide to Ultimate Customer Service. It’s important to pay attention to the details of the work environment because everything is communicating a message to your customers. Filed under: Customer Service.

Entertainment 100

Entertainment Guest Experience Hotels Culture 100