5 Ways Omni-Channel Engagement Improves Customer Experience
transcosmos Information Systems
AUGUST 17, 2017
For this reason, outsourcing companies no longer just offer phone or email customer support. A true omni-channel experience means seamless and consistent integration of multiple devices and touchpoints such as your brick-and-mortar store, website, e-commerce page, social media accounts, telephone, email, and other communication channels.
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