CSM Magazine

JULY 21, 2021

In fact, it has been highlighted that globally, 70 percent of internet users are using their smartphones more as a direct result of the coronavirus outbreak, for instance using mobile banking apps to handle daily finances or ordering prescriptions via a messaging service. Chatting the right way. Consumer benefits.

Multi-Channel 59

Multi-Channel Customer Service Telecommunications Consumers 59

Kustomer

FEBRUARY 29, 2024

Primarily tailored for e-commerce businesses, this tool efficiently manages tickets, centralizes customer communication via a shared inbox, and automates numerous routine tasks. Users can access reports in various formats, including overviews or segmented by channels, agents, macros, satisfaction, and revenue.

E Commerce 52

E Commerce 2024 E-support Feedback 52

Lumoa

NOVEMBER 2, 2022

The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. We rely on telecommunications to connect, communicate, and conduct business globally. Furthermore, providing exceptional customer service and good service delivery can be a differentiator in the market.

2023 94

2023 Telecommunications Customer Experience Multi-Channel 94