article thumbnail

Exploring the Impact of COVID-19 on Customer Behavior

BlueOcean

Meanwhile, wild animals are appearing during daylight hours while also thriving in number due to less commuter traffic and tourism—an impact scientists have dubbed the “anthropause.”. On the flip side, it’s obvious how sectors like travel and tourism have suffered over the last year—and that means dwindling contact volume.

Tourism 156
article thumbnail

Are Happy Agents the Secret to Happy Customers?

CSM Magazine

A happier workforce is clearly associated with companies’ ability to deliver better customer satisfaction—particularly in industries with the closest contact between workers and customers, including retail, tourism, restaurants, health care, and financial services.”. In fact, keeping your sales team happy can boost sales by up to 37%.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Reasons Why Customer Complaints Can Help Your Business Grow

Kustomer

Active Communication Is Key. The best way to handle customer complaints is actively communicating with your customer and letting them know you’re working on the problem right away. How can you empower your support team to go above and beyond while they are in active communication with an unhappy customer?

Tourism 96
article thumbnail

Are Happy Agents the Secret to Happy Customers?

CSM Magazine

A happier workforce is clearly associated with companies’ ability to deliver better customer satisfaction—particularly in industries with the closest contact between workers and customers, including retail, tourism, restaurants, health care, and financial services.”. In fact, keeping your sales team happy can boost sales by up to 37%.

article thumbnail

Customer Experience Influencers You Must Follow – Part 2

Customer Guru

He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is an “Ex-Disney Guy” and Customer Experience Coach. Marsha Collier Tweet to @MarshaCollier. Sue Duris Follow @SueDuris.

article thumbnail

Opportunities Abound in a Digitally Connected Asean

Avaya

Four months after the Asean Economic Community (AEC) came into being, observers and analysts are watching as integration unfolds. Economies, cultures and even digital adoption vary widely across the region, yet trade, cooperation and tourism continue to prosper. Asean has always been about working together.

article thumbnail

SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

Comm100

Company Seeks Omnichannel Customer Support Software. Travel and Tourism. Emerald ISO Travel Solutions : A CRM that meets the needs of the tourism market, providing campaign management systems, complaint management, brochure fulfillment and more. Company Seeks an All-in-One Marketing Software that Doubles as a CRM.