Beyond Philosophy

JUNE 13, 2020

Managing How Your Customers Make Decisions. Understanding the process and the role your Customer Experience design plays in it is essential to providing the platform to encourage customer-driven growth. Design your experience understanding the different ways customers make decisions.

Management 128

Management Competitive Advantage Touchpoint Customer Experience Design 128

Wootric

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Michelli Experience

MAY 8, 2018

But What About the Customer? For me (as a customer experience designer) the end goal of all process improvement (whether that improvement is driven by standardization, automation, or adaptivity) is to do more that will increase efficiency. is a professional speaker and chief experience officer at The Michelli Experience.

2002 40

2002 Competitive Advantage Books Customers 40

Michelli Experience

JANUARY 6, 2016

Hmm… Spending 7 times more to bring customers into your business (some of whom aren’t loyal by nature) or investing far less on the ones who want to be in relationship with you. If you want a competitive advantage driving customer engagement in 2016 …. Which will you choose this year?

Customer Experience 45

Customer Experience 2016 Competitive Advantage Definition 45

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Bill Quiseng, Chief Experience Officer, BillQuiseng.com.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Strativity

AUGUST 28, 2016

is the undisputed leader in customer experience design and transformation. In the past few weeks we have been honored with a number of awards, recognizing our growth and undisputed leadership in customer experience consulting,” said Strativity President, Lior Arussy. Strativity Group Inc.

Culture 40

Culture Magazine Competitive Advantage 2016 40