C Space
SEPTEMBER 11, 2019
In the face of rapidly shifting customer expectations, it can be hard for brands to maintain relevance. Charles Trevail, CEO of C Space and Interbrand, delves into the recent changes in consumer behavior, and why, because of these changes, brands have more room to play than ever before. Charles Trevail. CEO at C Space.
ShepHyken
JULY 3, 2023
Here are 100 fresh statistics about the state of customer experience in 2023. My Comment: I geek out over customer service and CX stats, so much so that I conduct annual customer service and CX research to help understand what consumers want and expect regarding service, communication, and more.
Chattermill
MAY 12, 2019
Joseph Michelli dives into the genius of Starbucks’ success, interviewing baristas and corporate executives and sharing insider stories about how the company has managed to create an experience that benefits workers and consumers alike.
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