SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Bruce Temkin.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Bruce Temkin.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

CSM Magazine

FEBRUARY 16, 2022

As people increasingly share their feedback in different ways–and oftentimes indirectly–organizations that are able to harness all of the feedback and act on it will have a competitive advantage. Listening, understanding and taking action is the foundation of meaningful relationships. To learn more, please visit qualtrics.com.

Management 52

Management Competitive Advantage Feedback Social Media 52

Bold360

DECEMBER 1, 2016

Her writing has appeared in The Week, Forbes, the Chicago Tribune, The Daily Beast, VICE Motherboard, Reason magazine, Talking Points Memo, and other publications. “The biggest mistake companies make when evaluating and purchasing customer experience software is, ironically…” Ignoring the customer experience!

Customer Experience 104

Customer Experience Customers Consulting E-support 104

C Space

NOVEMBER 21, 2019

Competitive advantage was won through efficiencies in manufacturing logistics, supply chains and distribution. It’s obvious that customer expectation has to inform the customer experience. It’s a physical magazine that brings together brilliant ideas, provocative thinking & our very latest insights. Everything.

Net Promoter Score 66

Net Promoter Score Culture Insights Retail 66