InMoment XI

FEBRUARY 14, 2024

It’s easy to fall into the trap of thinking that customer expectations are always changing, and you’ll never be able to keep up. However, all your customers want the same thing: to be able to interact with their brand on their terms. What is Omnichannel Customer Experience?

Omnichannel 260

Omnichannel Customer Experience Social Media E Commerce 260

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. Understanding Customer Experience Management (CEM) Let’s start at the beginning.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

InMoment XI

APRIL 3, 2024

Your brand needs to deliver on all fronts in order to create a memorable experience for these customers. Customer Expectations First of all, customers want and are coming to rely on the digital experience. Let’s get into the details. Always be on the lookout for areas where you could be improving.

Customer Expectations 260

Customer Expectations Touchpoint 2024 Omnichannel 260

Playvox

JANUARY 24, 2022

Delivering exceptional customer experiences is the new competitive advantage. How well these interactions go can make or break the relationship and determine whether the customer continues to do business with you. Simply providing an acceptable level of customer service while containing costs is no longer enough.

Contact Center 88

Contact Center Measurement Customer Experience Net Promoter Score 88

SurveySparrow

JULY 27, 2023

The Evolution of Customer Experience Before we dive into the digital realm, let’s understand the evolution of customer experience. Customer experience (CX) has always been vital, but the digital revolution has elevated its importance. Today, customers expect convenience, personalization, and instant gratification.

Customer Experience 52

Customer Experience Social Media Multi-Channel Touchpoint 52

SurveySensum

JULY 11, 2023

Whether your customers are interacting with you online, in-store, or over the phone, they want a consistent experience. A PWC retailing report found that the number of companies investing in the omnichannel customer experience has jumped from 20% to more than 80% to deliver the same customer experience at all touchpoints.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

SurveySparrow

JUNE 28, 2023

Example: Disney theme parks strategically map out their customers’ journey, considering everything from ticket purchasing to ride experiences and dining options. Provide omnichannel support: Customers today expect a consistent experience across various channels, be it in-person, online, or mobile.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52