Bold360

APRIL 20, 2021

Well, 2020 was a crash course in recalibrating CX to respond to rapidly evolving customer needs. What did Bold360 customers learn? Miri Duenias, Customer Relationship Manager at Bold360, offers insights from the frontlines. Self-Service Offers Competitive Advantage. That data is gold.

Customer Engagement 52

Customer Engagement Engagement Competitive Advantage Banking 52

Magellan Solutions

JULY 11, 2023

Today, we will unveil techniques to improve customer experiences through BPO. Undergoing training can help the BPO staff stay informed on market developments and customer outsourcing strategies. Regular workshops and training allow the team to improve their customer service abilities. #4)

Customer Experience 75

Customer Experience Net Promoter Score E-support Customer Satisfaction 75

BirdEye

MARCH 24, 2023

Building an audience on the platform will lead to more customer insight. The more potential customers know about your brand, the more comfortable they will interact and allow you to learn about their needs. Identify your strengths Brand strengths refer to the value that your business delivers to your customers.

2023 98

2023 Return on Investment Social Media Sales 98

Circular Edge

MAY 12, 2022

It’s common for small businesses and startups to use standalone software solutions to manage different parts of their businesses at first. For example, they may have one vendor for accounting software, another for supply chain and a third for customer relationship management.

Sales 52

Sales Customer Relationship Management Document Competitive Advantage 52

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. That’s where revenue growth management (RGM) comes in. Understand your customers Many organizations have longstanding views that all sales and customers are “good”—and their rewards and incentives reflect this.

Management 52

Management Government Sales Measurement 52

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. That’s where revenue growth management (RGM) comes in. Understand your customers Many organizations have longstanding views that all sales and customers are “good”—and their rewards and incentives reflect this.

Management 52

Management Government Sales Measurement 52