CSM Magazine

JUNE 7, 2023

By now, you’re probably already familiar with the term “omnichannel” applied to customer service. In this article, we dive into definitions, benefits, and use cases to help you really understand what omnichannel means and how you can leverage omnichannel services to unify and improve customer and employee experience.

Omnichannel 98

Omnichannel Customer Service E Commerce Social Media 98

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. Understanding Customer Experience Management (CEM) Let’s start at the beginning.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Bold360

MAY 26, 2020

In its broadest meaning, customer experience is the subjective impression (always viewed from the customer’s perspective) a brand makes from the totality of interactions, resulting in how a customer thinks of a brand across every stage, channel and touchpoint of the customer journey. Why is Customer Experience (CX) so important?

Customer Experience 52

Customer Experience Net Promoter Score NPS Touchpoint 52

Call Experts

JANUARY 15, 2020

Ensuring personalized employee service experiences through the latest gadgets. Maintain high Employee Service Index. Adopt a consumer-centric model for employee experiences. . Improved employee productivity. Reduced turnover cost for employees. Impact of Customer Experience on Churn and Retention.

Call Center 72

Call Center Contact Center 2018 Customer Journey Mapping 72

SurveySparrow

NOVEMBER 30, 2020

Here’s a customer experience survey created using SurveySparow to help strengthen customer relationships, this improving customer experiences. Isn’t that a good enough reason to realize the importance of customer experience? Products and services of a business are the two touchpoints that customers engage with daily.

Customer Experience 52

Customer Experience Customer Journey Mapping E Commerce Multi-Channel 52

Call Experts

FEBRUARY 19, 2020

Competitive Advantage. Your customer service and experience should be a market differentiator for your products and solutions. Monitor Your Customer Experience with Real-Time Dashboards. Understand and Optimize your Unique Customer Touchpoints. Impact of Customer Experience on Churn and Retention.

Customer Experience 80

Customer Experience Contact Center Call Center 2018 80

Call Experts

MARCH 5, 2020

Timely response to customer inquiries, availability during emergencies, and ease of appointment setting can create a competitive advantage for your business. Monitor Your Customer Experience with Real-Time Dashboards. Understand and Optimize your Unique Customer Touchpoints. 6 Key Benefits of Employee Call Off Lines.

Contact Center 80

Contact Center Call Center 2018 Customer Journey Mapping 80