Russel Lolacher

DECEMBER 10, 2019

” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. How will you manage your interactions and connection with your audience (spoiler: CRM) so you can be there at every step of the relationship?

Social Media 102

Social Media Customer Service Strategies Customer Service Customer Care 102

ShepHyken

DECEMBER 17, 2018

Creating valuable content will help customers be interested in what you do and sell. And, connecting on an emotional level helps drive return visits/purchases. Six Trends Shaking Up Customer Care in 2019 by Julien Rio. How to Use Email Support to Deliver Better Customer Experiences b y Alan Finlay.

2018 79

2018 Article Customer Service 2019 79

ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty? My Comment: Want to get better at customer service? by Steve Bernstein.

2018 72

2018 Article Customer Service Loyalty 72

Comm100

OCTOBER 11, 2017

If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Undynamic Customer Outreach.

Social Media 49

Social Media Customer Service Strategies Customer Service Download 49

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Service 52

Customer Service Customer Experience Magazine Books 52