Magellan Solutions

NOVEMBER 27, 2023

Imagine your business on a stage with your valued customers in the audience. We’ll discuss 10 ways to deliver great customer service that pave the way for lasting connections. The goal is for customers to see your business as excellent and become passionate advocates.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

ShepHyken

SEPTEMBER 27, 2021

Just as you want the customer to experience an easy process and system when they do business with you, the same applies to your employees. 5 Ways to Make Your Customer the Hero on Social Media by Chris Kim. (PR Frank Baum, wrote a children’s novel and not a customer-relations manual. And it’s more fun this way, isn’t it?).

Article 19

Article 2021 Customer Service E Commerce 19

Middlesex Consulting

DECEMBER 27, 2015

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception.

Culture 60

Culture Technology Brands Brand Values 60

ClientSuccess

OCTOBER 16, 2017

This means that every department is responsible for a piece, no matter how small, of the overall customer sentiment and satisfaction. Even administrative roles can help streamline internal processes or workflows for the smoothest customer experience possible. As the oft-used saying goes, when the customer is happy the company is happy.

Culture 41

Culture Customer Success Customer Centricity B2B 41