InMoment XI

AUGUST 3, 2023

However, through the application of advanced technologies like Natural Language Processing (NLP), voice analytics, and predictive customer analytics , companies can now unlock the hidden potential of unstructured data, gaining deeper customer insights and improving decision-making processes.

Customer Insights 488

Customer Insights Insights White Paper Social Media 488

Kustomer

AUGUST 4, 2023

This is a guest post by Lindsay Willott , CEO of Customer Thermometer. Of the 1,000 “connections” you have across social channels or languishing in your contact list, how many do you know well enough to pick up your last conversation where it left off? Not many, if you’re anything like me.

Feedback 52

Feedback White Paper Insurance Omnichannel 52

Comm100

APRIL 6, 2020

This is all about empowering them with the tools and insights they need to reach their full potential. Not only does an omnichannel customer engagement approach give your agents the customer insights they need to provide the most helpful support, but it also provides them with the tools to be extremely efficient.

Omnichannel 52

Omnichannel Customer Engagement Engagement White Paper 52

Kustomer

AUGUST 30, 2018

This is a guest post by Lindsay Willott , CEO of Customer Thermometer. Of the 100 or 1,000 “connections” you have across social channels or languishing in your ages-old contact list, how many do you know well enough to pick up your last conversation where it left off? Not many, if you’re anything like me.

Feedback 65

Feedback White Paper Insurance Omnichannel 65

Calabrio

MAY 3, 2017

A trove of customer insights, questions and statistical data can be pulled from these recordings, and it’s just waiting to be analyzed and distributed to the departments where it can make an impact. Making connections with the contact center can lead to huge wins for the CMO. Top-notch data storage.

Contact Center 40

Contact Center White Paper Advertising Marketing 40

Hero Digital

OCTOBER 5, 2019

Below, you’ll find our five-step process for identifying key customer insights, untangling the buyer’s journey, and building full-funnel B2B messaging strategies. However you connect with your customers, you need to be laser-focused on asking the right questions. Step 1: Start a Conversation.

B2B 40

B2B Touchpoint White Paper Multi-Channel 40

Confirmit

MAY 29, 2018

Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Why Does Voice of the Customer Matter? Why Implement a Voice of the Customer Program? White Paper.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40