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2022 Energy & Utilities Outlook

West Monroe

An increasingly connected energy-and-utilities ecosystem. More devices connected to the electric grid—and more data being collected—significantly increases exposure to cybersecurity threats. That said, these challenges and trends provide opportunities for utilities to build a more connected and resilient energy ecosystem.

2022 40
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2015 Temkin Group CX Vendor Excellence Award Winners

Experience Matters

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. In today’s Omni channel world, companies often struggle to deliver a seamless customer experience.

2015 97
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46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

Your operators are the living, breathing voice of your business and they need to feel like they can connect with a customer in order to deliver to them a positive experience. that dealt with computer data connections and networks and is the foundation for the flexibility of the Regpack system. Oren Greenberg. kurve_digital.