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Balancing AI and Human Interaction for Optimal Customer Service

VDS

Chatbots, virtual agents, and automation can manage simple queries, process transactions, and provide instant responses 24/7. Key AI technologies include: Virtual Agents: These AI-powered assistants handle customer queries without human intervention.

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The Definitive Guide to Chat Bot Strategy

Bold360

He writes about TARA , a chat bot designed to walk users through the process of finding a qualified contractor for freelance work and connects them with an actual freelancer at the end of the discussion. This is the functionality that will offer a real return on investment. Virtual Agents / Chatbots Directory (Chatbots.org).