Strativity

NOVEMBER 21, 2019

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. Take a human-centered approach to CX.

Customer Experience Design 52

Customer Experience Design Consulting Customer Experience Workshop 52

Michelli Experience

JUNE 13, 2017

That website aptly named willrobotstakemyjob.com – gives a 96% probability that original content creators like me will withstand the onslaught of AI and robots. Customer Experience Speaker, Consultant, Author VS. CASHIERS. Get Obsessed with Value. I was afraid I’d find I’d already been replaced.

Consulting 45

Consulting Customer Experience Workshop Technology 45

Michelli Experience

MARCH 27, 2018

My crystal ball says winning experiences will deliver. I lay no claim to my prognostic ability, but when it comes to the future of customer experience delivery, I’m willing to venture an educated guess. Currently, companies like Amazon win customers through the selection, price, and ease involved in the shopping process.

Customer Experience 49

Customer Experience Retail Consulting Customers 49

Storyminers

MAY 16, 2016

our research has revealed that not all retailers are using each channel to full effect and mobile apps are not up to scratch or consistent with the experience shoppers may have on the retailer’s website or in-store. Nick Black, CEO of Apadmi, was quoted recently in Forbes as saying: “.our See their thoughts below.

Retail 45

Retail 2016 Multi-Channel Travel 45

Storyminers

JULY 29, 2016

There always seems to be a new product, service, or experience within reach of a brand’s current customer. And as we all know, replacing an existing customer costs 7 times more than retaining them. So how do you ensure your brand is retaining its precious customer base? VP of Customer Experience, Compellon.

B2C 49

B2C Customer Retention Brands Social Media 49

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. Anna Morrish. Nicholas J.

Customer Experience 104

Customer Experience Customers Consulting E-support 104