Interactions

JULY 2, 2020

. 2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. In fact, consumer debt has risen to record-breaking heights, at over $14 Trillion by mid-2020. How will live agents react?

Virtual Agent 77

Virtual Agent Contact Center Financial 2020 77

Interactions

JULY 2, 2020

. 2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. In fact, consumer debt has risen to record-breaking heights, at over $14 Trillion by mid-2020. How will live agents react?

Virtual Agent 62

Virtual Agent Contact Center Financial 2020 62

ijgolding

JULY 24, 2018

cial intelligence is simply the concept of computers performing tasks which are characteristic of human intelligence, such as interacting with the environment (autonomous driving, virtual agents/chatbots), perception (computer vision, language translation), or problem solving. Machine learning is a subset of arti?cial

Virtual Agent 57

Virtual Agent Customer Relationships Definition Customer Base 57

Inbenta

OCTOBER 11, 2021

According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . Don’t worry about making your bots sound human – after all, it’s important not to mislead customers into thinking they’re speaking to an agent.

2028 69

2028 2030 Interaction Virtual Agent 69

SmartKarrot

OCTOBER 22, 2021

It is no surprise that the usage of chatbots in customer service is taking a notch up. In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA). This enables the customers to interact via multiple devices. Machine Learning is no behind.

Technology 10

Technology Customer Service E-support Social Media 10

Interactions

JANUARY 14, 2021

Advancing consumer technology and the pandemic has made digital transformation a top priority for business leaders across all industries. As consumers become more empowered, they want to use different channels depending on their preferences, type of the query at hand, as well as the context of the situation.

Multi-Channel 62

Multi-Channel Virtual Agent Customer Journey Omnichannel 62

Gainsight

FEBRUARY 13, 2023

Really, using Gainsight is predicated on how we can scale our proactive outreach and engagement across a wide customer base. Gainsight and its tools should give us customer insights in time to spot the indicators and react to them effectively, to maintain and grow our customer base in a more systematic way.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52